Marlene Espinoza
Houston,TX
Summary
Dynamic professional with a proven track record at HEB, excelling in customer service and operations. Demonstrated leadership in training teams, enhancing onboarding efficiency by 20%. Skilled in data analysis and strategic planning, driving performance improvements and fostering collaboration to elevate the customer experience. Bilingual with excellent organizational and administrative skills.
Overview
2
2
years of professional experience
Work History
Curbside Leader
HEB
Houston, TX
02.2023 - Current
- Managed and processed online customer orders efficiently, ensuring timely and accurate fulfillment.
- Provide exceptional customer support via phone and email, addressing inquiries and resolving concerns.
- Maintained high standards of professionalism and accuracy in data entry and order management.
- Collaborated with cross-functional teams to enhance the curbside pickup experience, and improve efficiency.
- Train new employees on operational procedures, improving onboarding time by 20%.
Cashier Team Lead
HEB Grocery Store
Houston , TX
12.2022 - 02.2023
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Analyzed sales data reports to identify trends in customer buying habits.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
Education
Associate of Arts - Business Administration
Houston Community College
Houston, TX12-2024
High School Diploma -
Raul Yzaguirre School For Success
Houston, TX05-2021
Skills
- Customer Service & Relations
- Operations & Efficiency
- Leadership & Team Collaboration
- Technical Proficiency
- Performance management
- Data analysis
- Strategic planning
- Project planning
- Documentation and reporting
Timeline
Curbside Leader
HEB
02.2023 - Current
Cashier Team Lead
HEB Grocery Store
12.2022 - 02.2023
Associate of Arts - Business Administration
Houston Community College
High School Diploma -
Raul Yzaguirre School For Success
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