Marlene Garcia
Las Vegas,NV
Summary
Dedicated Front Desk Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Representative
Oral & Maxillofacial Surgical Associates Of Nevada
08.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
Dental Assistant
Moore Family Dentistry
03.2017 - 05.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted in coronal polishing.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06.2016
Certification - Dental Assisting
Milan Institute
Las Vegas, NV06.2017
Skills
- Managing Medical Practices
- Staff Leadership
- Encryption Software
- Adaptable and Flexible
- CPR Certified
- Organization and Time Management
- Ability to work under pressure
- Multitasking and prioritizing
- Dependability
- Professional
- Accuracy and attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Representative
Oral & Maxillofacial Surgical Associates Of Nevada
08.2021 - Current
Dental Assistant
Moore Family Dentistry
03.2017 - 05.2021
High School Diploma -
Bonanza High School
Certification - Dental Assisting
Milan Institute
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