Marlene Garcia
Reseda,CA
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 5 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Warner Center Marriott Woodland Hills
03.2017 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
Afterschool Coach
LA's Best After School Program
10.2018 - 05.2019
- Developed a positive learning environment by fostering strong relationships with students, parents, and school staff.
- Increased parent satisfaction by maintaining clear communication channels and providing regular updates on their child''s progress.
- Utilized various teaching styles to accommodate different learning preferences ensuring maximum engagement from all participants.
Job Coach
Jay Nolan Community Services
07.2015 - 02.2016
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
Education
Associate of Arts - Psychology
Los Angeles Pierce College
Woodland Hills, CA06.2023
Associate of Arts - Sociology
Los Angeles Pierce College
Woodland Hills, CA06.2023
Associate of Arts - General Studies Social And Behavioral Sciences
Los Angeles Pierce College
Woodland Hills, CA06.2023
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06.2012
Skills
- Cleanliness Maintenance
- Barista Training
- Cash Handling Accuracy
- Staff Motivation
- Customer Service
- Critical Thinking
- Communication
Certification
- Certified barista trainer, Starbucks - 2020
- General Education, Los Angeles Pierce College - 2023
- Child Development, Los Angeles Pierce College - 2023
- Food Handlers License - 2017- Updated
Timeline
Afterschool Coach
LA's Best After School Program
10.2018 - 05.2019
Barista Shift Supervisor
Warner Center Marriott Woodland Hills
03.2017 - Current
Job Coach
Jay Nolan Community Services
07.2015 - 02.2016
Associate of Arts - Psychology
Los Angeles Pierce College
Associate of Arts - Sociology
Los Angeles Pierce College
Associate of Arts - General Studies Social And Behavioral Sciences
Los Angeles Pierce College
High School Diploma -
Birmingham Community Charter High School
- Certified barista trainer, Starbucks - 2020
- General Education, Los Angeles Pierce College - 2023
- Child Development, Los Angeles Pierce College - 2023
- Food Handlers License - 2017- Updated
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