Marlene Lynch
Cambridge,MA
Summary
Results-driven professional with over 20 years in banking operations. Strong background in customer service, verbal communication, and problem-solving. Committed to fostering team growth and maintaining compliance while driving efficiency and high customer satisfaction.
Overview
33
33
years of professional experience
Work History
Operations Associate
Eastern Bank
Cambridge, MA
06.2014 - 03.2026
- Supported daily operations by processing customer transactions accurately and efficiently.
- Assisted in maintaining compliance with bank policies and regulatory requirements.
- Contributed to improving workflow processes, enhancing team productivity and service quality.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Performed wide-ranging administrative, financial and service-related functions.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Head Teller
Wainright Bank
Cambridge, MA
03.1996 - 06.2014
- Supervised daily operations of teller line, ensuring compliance with bank policies and procedures.
- Trained and mentored new tellers on customer service standards and operational tasks.
- Managed cash handling processes, minimizing discrepancies and maintaining accurate records.
- Enhanced customer experience by resolving issues and providing tailored financial solutions.
- Coordinated schedules for teller staff, optimizing workflow during peak periods.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.
- Handled various accounting transactions.
Teller
Wainwright Bank
Cambridge, MA
01.1993 - 03.1996
- Processed customer transactions with accuracy and efficiency.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer integrity through diligent balancing practices.
- Provided training to new tellers on operational procedures and systems.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed applications for new accounts.
Education
Associate of Science - Early Childhood Education
Roxbury Community College
Boston, MASkills
- Customer service
- Verbal and written communication
- Deadline management
- Interpersonal and written communication
Timeline
Operations Associate
Eastern Bank
06.2014 - 03.2026
Head Teller
Wainright Bank
03.1996 - 06.2014
Teller
Wainwright Bank
01.1993 - 03.1996
Associate of Science - Early Childhood Education
Roxbury Community College