Marlene Perez
Houston,TX
Summary
Assisted clients by delivering exceptional customer service with a focus on their needs.,Collaborated effectively with team members to foster a supportive work environment.,Strived to enhance customer satisfaction and support company goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Life Line Screening
12.2025 - 05.2026
- Delivered outstanding customer support via phone and online communication channels.
- Managed appointment scheduling and coordinated patient interactions for screenings.
- Addressed customer inquiries with urgency, significantly improving satisfaction and service quality.
- Processed patient information accurately using company-specific software systems.
- Informed clients about screening procedures and health benefits of preventive care.
- Answered customer inquiries and provided accurate information regarding products and services.
- Monitored order progress from initiation to completion to guarantee timely delivery of goods and services.
- Maintained a professional demeanor while handling sensitive health-related inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Acquisitions Associate
Primary Services
Houston
09.2023 - 10.2025
- Assisted customers with product inquiries and service issues.
- Handled high volume inbound calls efficiently and professionally.
- Provided accurate information to enhance customer satisfaction and loyalty.
- Documented customer interactions and feedback in the CRM system.
- Used active listening skills to understand customer needs effectively.
- Trained new representatives on call handling procedures and best practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Resolved customer inquiries and issues with empathy and professionalism.
- Provided bilingual support to customers via phone and email.
- Assisted in training new team members on customer service protocols.
- Updated product knowledge regularly to assist customers effectively.
Office Administrative Assistant
Jp Hart Lumber
Houston
09.2019 - 12.2022
- Processed invoices and handled billing inquiries efficiently.
- Maintained office supplies and ensured availability of necessary materials.
- Supported customer service by addressing client inquiries professionally.
- Utilized office software to create reports and presentations regularly.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Ordered supplies and maintained an inventory of office equipment.
- Processed incoming invoices for payment in a timely manner.
- Sorted mail daily for distribution throughout the organization.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Directed clients and guests to correct departments, rooms, and staff members.
- Obtained scanned records and uploaded to database.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Greeted visitors and responded to inquiries in a professional manner.
- Managed office communications and maintained organized filing systems.
Education
High School Diploma -
Gary Job Corps
San Marcos, TX6 2010
Skills
- Customer support
- Data entry
- Inbound call handling
- Product knowledge
- Customer relationship management
- Order tracking
- Efficient communication
- Problem solving
- Active listening
- Detail orientation
- Time management
- Payment processing
- Call center experience
- Sales closing
- Customer relationship management (CRM)
- Multitasking and organization
- Relationship building
- Microsoft office expertise
- Recordkeeping strengths
- Adaptability and flexibility
- Verbal and written communication
- Strategic sales
- Empathy and patience
Timeline
Customer Service Representative
Life Line Screening
12.2025 - 05.2026
Acquisitions Associate
Primary Services
09.2023 - 10.2025
Office Administrative Assistant
Jp Hart Lumber
09.2019 - 12.2022
High School Diploma -
Gary Job Corps