Marlene Spangle
Eagle Point,OR
Summary
Dynamic Dispatcher with a proven track record at Silver Springs Trucking, excelling in customer service and data analysis. Expertly optimized delivery routes, enhancing efficiency and client satisfaction. Skilled in dispatch software and adept at managing high-stress situations, contributing to improved operational performance and timely deliveries.
Overview
24
24
years of professional experience
Work History
Dispatcher
Silver Springs Trucking
05.2017 - 10.2025
- Coordinated daily dispatch operations, optimizing routes for timely deliveries.
- Communicated with drivers to ensure compliance with schedules and safety regulations.
- Monitored shipment progress, addressing issues proactively to minimize delays.
- Utilized transportation management software to track vehicle locations and manage loads efficiently.
- Developed relationships with clients to enhance service delivery and resolve inquiries promptly.
- Analyzed operational data to identify trends, driving improvements in efficiency and service quality.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Dispatcher
Blackwell Consolidation Trucking Company
03.2013 - 05.2017
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
Dispatcher
Cross Creek Trucking
06.2001 - 12.2012
- Coordinated dispatch operations to optimize delivery schedules and improve route efficiency.
- Developed standardized procedures for handling urgent requests and emergency situations.
- Trained new dispatchers on operational protocols and software systems for seamless integration.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
High School Diploma -
Clark High School
Las Vegas, NV06-1993
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
Timeline
Dispatcher
Silver Springs Trucking
05.2017 - 10.2025
Dispatcher
Blackwell Consolidation Trucking Company
03.2013 - 05.2017
Dispatcher
Cross Creek Trucking
06.2001 - 12.2012
High School Diploma -
Clark High School