Marlene Torres
Palm Springs,CA
Summary
Dedicated administrative assistant with experience in insurance processes and electronic health record management. Skilled in providing exceptional customer service and maintaining accurate patient information, contributing to enhanced patient satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Administrative Assistant and Intake Coordinator
Amazing Health Home Care
Palm Desert, CA
04.2025 - Current
- Assisted with insurance verification, ensuring accurate coverage information for patients.
- Managed electronic health records system, maintaining up-to-date patient information and documentation.
- Ensured accuracy of patient records by performing regular data entry and verification tasks.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Assisted in training new staff on intake procedures and software systems.
- Conducted insurance verification, enhancing patient understanding of coverage options.
- Utilized electronic health record (EHR) systems for maintaining up-to-date patient information and documentation accuracy.
Airbnb Cleaning
Self-employeed
Palm Springs, CA
11.2021 - 04.2025
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
Customer Service
Kohl's
La Quinta, CA
10.2021 - 01.2023
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Worked with customer service representatives to handle escalated customer issues.
- Increased member satisfaction by providing exceptional customer service and support.
Education
Medical Office Specialist -
College of The Desert
Palm Desert, CA12-2024
High School Diploma -
Amistad Highschool
Indio, CA03-2021
Skills
- Data entry
- Computer skills
- Microsoft Word
- Time management
- File organization
- Mail handling
- Multi-line phone proficiency
- Insurance processes
- Insurance eligibility
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant and Intake Coordinator
Amazing Health Home Care
04.2025 - Current
Airbnb Cleaning
Self-employeed
11.2021 - 04.2025
Customer Service
Kohl's
10.2021 - 01.2023
Medical Office Specialist -
College of The Desert
High School Diploma -
Amistad Highschool