Marlenne Arellano
Summary
Highly respectful and energetic worker who has great communication skills, great customer satisfaction, and attentive with everyone's needs. Dedicated into meeting customers satisfaction and providing the necessities needed to better help the team.
Overview
1
1
year of professional experience
Work History
Sandwich Artist
Deli Delicious
03.2023 - 08.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Attentive with customers needs and questions.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Restocked and rotated stock in display case to mitigate stock loss.
- Monitored inventory and requisitioned low-stock items.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Backed up servers by setting up trays and completing some food deliveries.
Cashier/In-Room Dining Order Taker
La Trailing
09.2022 - 10.2022
- Provided attentive service and proactively assessed guest needs.
- Greeted customers kindly
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Maintained clean and safe work environment.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assisted customers in selecting menu items, answering questions and providing general information.
Crew Member
Raising Cane's Chicken Fingers
06.2022 - 10.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
No Degree -
Hanford High School
Hanford, CA06.2023
High School Diploma -
Tulare Western High School
Tulare, CA06.2023
Skills
- Food and Cash Handling
- Menu Memorization
- Time Management
- Superior Communication Skills
- Station Preparation
- Guest Satisfaction
- Task Prioritization
- Taking and Preparing Orders
- Payment Processing
- Effective Multitasking
- Phone and Online Order Processing
- Customer Service
- Teamwork and Collaboration
- Store Opening and Closing
- Product Stocking and Rotation
- Interpersonal Communications
- Drive-Thru Operation
- Attention to detail
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Sandwich Artist
Deli Delicious
03.2023 - 08.2023
Cashier/In-Room Dining Order Taker
La Trailing
09.2022 - 10.2022
Crew Member
Raising Cane's Chicken Fingers
06.2022 - 10.2022
No Degree -
Hanford High School
High School Diploma -
Tulare Western High School
Similar Profiles
Payton MoorePayton Moore
Server at Deli DeliciousServer at Deli Delicious
SOPHIA SOLIZSOPHIA SOLIZ
Cashier at Deli DeliciousCashier at Deli Delicious
Brian PerezBrian Perez
Fast Food at Deli DeliciousFast Food at Deli Delicious
JACQUELINE STOLLJACQUELINE STOLL
Manager at Deli DeliciousManager at Deli Delicious
Sven BlanzSven Blanz
Sandwich Artist Artist at SubwaySandwich Artist Artist at Subway