Marleny LaMar
Plattsburgh,NY
Summary
Accomplished Customer Service Associate with a proven track record at HomeGoods, enhancing customer satisfaction and resolving complaints with professionalism. Skilled in team collaboration and fluent in Spanish, adept at prioritizing work and understanding customer needs. Demonstrated ability to maintain composure under pressure, contributing to increased client satisfaction and team efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
HomeGoods
10.2018 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Travel Agent
Touraid Travel
06.2010 - 10.2012
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Sales Associate
Old Navy
08.2003 - 01.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Human Services
Clinton Community College
Plattsburgh09.2004
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Calm and Professional Under Pressure
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
HomeGoods
10.2018 - 09.2020
Travel Agent
Touraid Travel
06.2010 - 10.2012
Sales Associate
Old Navy
08.2003 - 01.2006
Associate of Science - Human Services
Clinton Community College
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