Marlenys Lopez
Clearwater,FL
Summary
Dynamic and results-driven professional with extensive experience at El Tipico Restaurant and Latino Supermarket. Proven expertise in customer service and team collaboration, consistently enhancing customer loyalty and satisfaction. Adept at managing cash transactions with precision and resolving issues effectively, contributing to a seamless shopping experience.
Overview
8
8
years of professional experience
Work History
Cashier
El Tipico Restaurant
Clearwater, FL
01.2024 - 10.2024
- I greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers, and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Latino Supermarket
Clearwater, FL
10.2016 - 09.2024
- Performed store opening, closing, and shift-change actions, and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases, and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
Associate of Arts - Psychology
St. Petersburg College
Clearwater, FLSkills
- Customer service
- Data analysis
- Counseling techniques
- Team collaboration
- Creativity and problem-solving
- Responsibility and Time Management
- Patience and communication
- Volunteer at an after-school program
- Babysitting for family and friends
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Cashier
El Tipico Restaurant
01.2024 - 10.2024
Cashier Team Lead
Latino Supermarket
10.2016 - 09.2024
Associate of Arts - Psychology
St. Petersburg College
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