Marlet Ramirez
Sacramento ,CA
Summary
Dynamic Operational Manager with a proven track record at At Home, enhancing efficiency through innovative process improvements and effective team leadership. Skilled in inventory management and conflict resolution, I fostered a collaborative environment that boosted customer satisfaction and streamlined operations, achieving significant reductions in operational delays. Fluent in Spanish, I excel in cross-functional communication.
Overview
19
19
years of professional experience
Work History
Operational Manager
At Home
Sacramento, CA
06.2022 - 08.2025
- Streamlined daily operations to enhance efficiency and productivity across departments.
- Coordinated scheduling and staffing requirements to meet operational demands effectively.
- Trained new team members on safety protocols and standard operating procedures.
- Fostered a collaborative work environment that encouraged teamwork and open communication.
- Improved team productivity through effective communication, training, and performance evaluations.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Led cross-functional teams in the successful implementation of new systems and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Inventory Control Supervisor
Staples
Sacramento, CA
05.2019 - 08.2022
- Oversaw inventory accuracy and control processes to optimize stock levels.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
- Ensured compliance with safety regulations by maintaining a clean, organized warehouse environment and proper handling of hazardous materials.
- Enhanced accuracy of stock levels with meticulous record-keeping and periodic audits, ensuring warehouse efficiency.
- Optimized warehouse space utilization, allowing for smoother operations with strategic layout planning.
Logistics Supervisor
World Market
Elk Grove, CA
09.2006 - 01.2020
- Directed daily logistics operations, ensuring timely and accurate delivery of goods.
- Managed inventory levels, optimizing stock rotation and reducing waste.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 8+ employees.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Documented shipment receiving information in AS400.
- Improved inventory accuracy through regular cycle counts and audits.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Assigned tasks to team members to complete within designated time frames.
- Enforced team adherence to safety regulations and protocols.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
Education
High School Diploma -
Laguna Creek
Elk Grove, CA05.2005
Skills
- Customer service
- Operations management
- Team leadership
- Employee motivation
- Inventory management
- Staff development
- Staff management
- Project planning and development
- Organizational management
- Superb time management skills
- Staff training
- Unsurpassed work ethic
- Workflow optimization
- FLUENT IN Spanish
- Logistics management
Timeline
Operational Manager
At Home
06.2022 - 08.2025
Inventory Control Supervisor
Staples
05.2019 - 08.2022
Logistics Supervisor
World Market
09.2006 - 01.2020
High School Diploma -
Laguna Creek