MARLEY LUANGSY
Youngsville,LA
Summary
Results-driven finance professional with deep expertise in financial analytics, cash flow optimization, and billing strategies. Known for a strong record of reducing posting errors, streamlining workflows, and improving revenue accuracy in high-volume, fast-paced environments. Adept at cross-functional collaboration and applying innovative, data-driven solutions to strengthen financial operations, enhance process efficiency and support organizational goals.
Overview
1
1
Certification
13
13
years of professional experience
Work History
CASH APPLICATION SPECIALIST
Ensemble Health Partners
Blue Ash, Ohio
11.2020 - 04.2026
- Identified and resolved cash items that did not auto-post during the cash application process, ensuring accuracy and reducing posting delays.
- Maintained detailed and accurate transaction records while performing timely reconciliations to support clean financial reporting.
- Generated and prepared remittance files for automated cash processing using Excel and other financial software tools.
- Ensured compliance with auto-cash processing requirements by formatting remittance data to meet system specifications.
- Applied accurate denial codes to distinguish patient versus insurance responsibility, supporting correct downstream billing and follow-up.
- Processed unposted transactions from regional lockboxes to maintain proper cash flow allocation and reduce unapplied cash.
- Completed end-of-month reconciliations to verify all cash payments were accurately posted and accounted for.
- Entered daily deposits and reconciled them against Excel tracking spreadsheets to maintain up-to-date financial records.
RECEPTIONIST
Fort Smith Pediatric Dental Group, Pediatric Dentistry
Fort Smith, Arkansas
01.2018 - 11.2020
- Greeted and assisted all visitors by identifying their needs and directing or escorting them to appropriate destinations.
- Performed clerical duties include operating a multi-line phone system, typing correspondence, copying, faxing, and managing incoming/outgoing mail.
- Checked patients in and out, ensuring all required documentation and information were accurately collected.
- Managed daily patient charts, ensuring proper organization, accuracy, and confidentiality.
- Scheduled and maintained patient appointments, proactively updating the calendar to prevent conflicts and optimize workflow.
- Maintained cleanliness and organization of the lobby, kitchen, and laundry areas to ensure a professional and welcoming environment.
- Verified patient insurance coverage and collected necessary information to support billing processes.
- Explained dental concepts and treatment steps to patients in clear, easy-to-understand language to support patient education and comfort.
- Processed patient payments, issued receipts, and balanced daily transactions.
- Managed medication refill requests and responded to patient inquiries and concerns in a timely and professional manner.
RECEPTIONIST
Dr. Corwin Thomas, Cardiologist
Lafayette, Louisiana
04.2015 - 05.2017
- Processed insurance information, including completing insurance verification to ensure accurate billing and coverage confirmation.
- Coordinated specialty referrals based on patient needs, ensuring timely follow-through and proper documentation.
- Answered high-volume incoming phone lines, providing professional and efficient patient communication.
- Checked patients in and out, confirming demographics, collecting required documentation, and ensuring smooth appointment flow.
- Scheduled patient appointments and medical procedures, optimizing provider availability and reducing scheduling conflicts.
- Manage the front desk and reception area, greeting patients and visitors to create a welcoming and organized environment.
- Maintained inventory of office supplies, monitoring stock levels and placing orders as needed to support daily operations.
- Oversaw incoming and outgoing mail and packages to ensure accurate distribution and timely handling.
- Processed patient payments and issued receipts while maintaining accuracy and confidentiality.
- Performed copying, scanning, and fax distribution to support clinic documentation workflows.
- Managed patient records, ensuring proper organization, secure handling, and compliance with privacy standards.
RECEPTIONIST
Total Woman’s Health, OBGYN
New Iberia, Louisiana
03.2013 - 04.2015
- Checked patients in and out of appointments, ensuring accurate demographic, insurance, and visit information.
- Verified patient insurance coverage to support accurate billing and minimize claim issues.
- Answered and managed multiple phone lines, providing prompt and professional patient communication.
- Handled faxing, mailing, and distribution of documents to support daily office operations.
- Processed patient payments, issued receipts, and maintained accurate financial documentation.
- Maintained confidential patient files and records in compliance with privacy and security requirements.
- Managed all visitors entering the facility, ensuring proper check-in procedures and a welcoming environment.
- Prepared letters, forms, and various documents to support clinical and administrative needs.
- Assisted the doctor with patient flow, documentation, and office tasks as needed to ensure efficient operations.
Education
Associate of Science - Accounting
Southern New Hampshire University
11-2021
Skills
- Analytical thinking
- Strong communication
- Accuracy and attention to details
- Organization and prioritization
- Problem solving
- Team leadership
- Self-motivated
- Cash application
- Account receivable
- Data entry
- Reconciliation
- Software proficiency
- Accounting knowledge
- Analytical skills
- Cash management
- Payment research
Certification
Certified Revenue Cycle Representative
Timeline
CASH APPLICATION SPECIALIST
Ensemble Health Partners
11.2020 - 04.2026
RECEPTIONIST
Fort Smith Pediatric Dental Group, Pediatric Dentistry
01.2018 - 11.2020
RECEPTIONIST
Dr. Corwin Thomas, Cardiologist
04.2015 - 05.2017
RECEPTIONIST
Total Woman’s Health, OBGYN
03.2013 - 04.2015
Associate of Science - Accounting
Southern New Hampshire University