Marley Voke
Battle Creek,MI
Summary
Proven leader and adept communicator, I significantly enhanced customer loyalty and sales at Ace Hardware by mastering inventory management and cash handling. Trained staff, ensuring top-notch service, and skillfully resolved conflicts, boosting team efficiency. Expert in forklift operation, my approach led to consistently meeting sales targets, underlining my commitment to excellence and team mentorship.
Overview
4
4
years of professional experience
Work History
Key Holder
Ace Hardware
07.2022 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Cashier
Little Caesars
11.2020 - 08.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Conducted inventory checks for food and beverage items.
Education
Associate of Arts -
Kellogg Community College
Battle Creek, MI05-2023
High School Diploma -
Marshall High School
Marshall, MI05-2022
Skills
- Training and mentoring
- Store maintenance
- Customer service
- Cash handling
- Forklift certified
- Inventory monitoring
Timeline
Key Holder
Ace Hardware
07.2022 - Current
Cashier
Little Caesars
11.2020 - 08.2021
Associate of Arts -
Kellogg Community College
High School Diploma -
Marshall High School
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