Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Marlin Alford

Marlin Alford

Surprise,AZ

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

37
37
years of professional experience

Work History

Insurance Sales Agent

Stronghold Wealth Partners
05.2023 - Current
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Developed sales strategies to increase sales of insurance policies.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

Credit Specialist

Lexington Law Firm
07.2021 - 04.2023
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Managed additional responsibilities by filling in for unavailable supervisors to maintain smooth operations.
  • Developed effective relationships with customers, which helped improve overall payment processes.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.

Warehouse Lead

Incide Technologies
06.2015 - 04.2020
  • Trained employees on equipment operation and safety protocols.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw daily operations and shipping and handling processes.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.

Sales Representative Team Leader

Charter Communications
07.2000 - 03.2015
  • Fostered vital customer relationships to generate 200k in sales.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Contributed to event marketing, sales and brand promotion.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Assembly Technician

Emerson Electric
06.1986 - 01.2000
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Followed specific blueprints and diagrams to assemble components and comply with industry standards.
  • Performed assembly of products according to specifications and instructions.
  • Reassembled and adjusted components to meet required specifications.

Education

High School Diploma -

Normandy High School
St Louis, MO
06.1983

Skills

  • Product Knowledge
  • Payment Method
  • Account Management
  • Client Account Management
  • Team Training
  • Production Goals
  • Health Insurance Industry Knowledge

Timeline

Insurance Sales Agent

Stronghold Wealth Partners
05.2023 - Current

Credit Specialist

Lexington Law Firm
07.2021 - 04.2023

Warehouse Lead

Incide Technologies
06.2015 - 04.2020

Sales Representative Team Leader

Charter Communications
07.2000 - 03.2015

Assembly Technician

Emerson Electric
06.1986 - 01.2000

High School Diploma -

Normandy High School

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Marlin Alford