Marlon Gonzalez
Newark
Summary
Personable and reliable with strong interpersonal skills, ensuring positive customer experience. Knowledge of effective cash handling and inventory management techniques. Committed to driving efficiency and enhancing customer satisfaction through dedicated service and attention to detail.
Overview
2
2
years of professional experience
1
1
Language
Work History
Cashier Floor Supervisor
Cheesecake Factory Inc
Short Hills, NJ
03.2025 - 06.2026
- Managed floor operations, ensuring optimal staffing levels during peak hours for efficient service.
- Conducted regular audits of cash registers to identify discrepancies and implement corrective actions.
- Facilitated communication between front-of-house staff and kitchen team to streamline service delivery.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers and fostered loyalty.
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
Package Handler
FedEx
Keasbey, NJ
07.2024 - 01.2025
- Monitored package flow, identifying discrepancies and resolving issues promptly.
- Followed safety regulations to maintain a safe work environment.
- Assembled, sealed, and loaded packages into the correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
No Degree - Psychology
William Paterson University of New Jersey
Wayne, NJ05.2027
Skills
- Cash register operation
- Cash handling and management
- Store opening and closing
- Safety procedures
- OSHA compliant
- Team leadership
- Verbal and written communication
- Customer service
- Fragile item handling
- Maintaining equipment
Languages
Spanish
Native or Bilingual
Timeline
Cashier Floor Supervisor
Cheesecake Factory Inc
03.2025 - 06.2026
Package Handler
FedEx
07.2024 - 01.2025
No Degree - Psychology
William Paterson University of New Jersey