Marlon La Rosa
Jacksonville
Summary
Seasoned Operations and Logistics Professional with 10+ years of experience in warehouse management, inventory control, and project leadership. Expertise in driving process improvements, reducing costs, and enhancing team performance. Adept in fostering SOPs compliance and operational excellence in fast-paced environments. Proven track record in mentoring teams towards achieving organizational efficiency.
Overview
13
13
years of professional experience
Work History
Licensed Medicare Agent
Health Plan One Medicare Solutions
Jacksonville, FL
04.2021 - Current
- Received inbound calls and initiated outbound calls regarding Medicare (Medicare Advantage, Medicare Advantage SNP, Medicare supplement, PDP, and Ancillary, where eligible), also internal and external transfers.
- Determined product eligibility based on age, county, health status, and the customer’s expressed needs.
- Facilitated application process and performed field underwriting; advised customers of eligibility, rates, and riders as appropriate.
- Cross-sell ancillary products to both new customers and existing health customers to increase customer wallet share and retention.
Shipping & receiving/logistics supervisor
01.2020 - 01.2022
- Manage and supervise the daily activities of warehouse associates in the fulfillment of customer orders and general warehouse operations.
- Collaborate with shift manager in the development of employee performance development plans (PDPs); Coach mentor and guide associates in the execution on PDPs; Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention, and improve employee ratio.
- Effectively and safely supervise the day to day shift operations of one or more areas of warehouse.
- Maintain items record, document necessary information and utilize reports to project warehouse /shipping/monthly quota status.
- Ensure incoming shipments inventory and transactions accuracy.
- Responsible for inventory of shipping department using company software.
Material Handler
01.2017 - 01.2020
- Accurately label freight, monitor inventory, calculate, and verify quantities, use system to maintain records and track shipments.
- Obtained Forklift Certification.
- Use of pallet movers, standup forklifts, swing-reach trucks, troubleshoot breakdowns and coordinate repairs.
- Organizing logging, loading and unloading freight trucks on schedule according to shipping needs and deadlines.
- Achieve exceptional levels of customer satisfaction through the picking, palletizing, shrink wrapping, and staging of orders and pallets.
Truck Driver
Trans Am Trucking
01.2015 - 01.2017
- Maintained truck and equipment, resulting in 0 instances of tire and brake failure.
- Created simplified guides on primary laws, regulations, and standards for 27 co-workers, reducing the number of infractions in the fleet by 32%.
- Organized deliveries with manufacturers and supervisors to ensure cost-effective and efficient delivery, saving over $10k for the company and 2k road hours.
- Developed professional growth through 50+ hours of training yearly, and subscribed to professional publications.
Bilingual Customer Service
EverBank Inc.
Jacksonville, FL
07.2013 - 05.2014
- Assist customers via phone with both internal and external inquiries regarding home equity, consumer finance, or home improvement accounts.
- Customer Research Inquiries.
- Provided documentation to customers and completed service requests to resolve customer inquiries.
- Enter address corrections, sort mail, and barcode documents for imaging, and prepare correspondence for mailing.
Education
Associate Degree in Science - Physical Therapist Assistant
Concorde Career Institute
Jacksonville, FL01.2013
Skills
- Supply Chain
- Warehouse Management
- Inventory Management
- Quality Assurance
- Payroll Management
- Safety Compliance
- Forklift Operation
- Data Analysis
- Performance Metrics
- Risk Management
- Staff Training
- Training and mentoring
- OSHA standards and codes
- Job safety analysis
- Work flow planning
- Performance monitoring
- Employee scheduling
Languages
English
Timeline
Licensed Medicare Agent
Health Plan One Medicare Solutions
04.2021 - Current
Shipping & receiving/logistics supervisor
01.2020 - 01.2022
Material Handler
01.2017 - 01.2020
Truck Driver
Trans Am Trucking
01.2015 - 01.2017
Bilingual Customer Service
EverBank Inc.
07.2013 - 05.2014
Associate Degree in Science - Physical Therapist Assistant
Concorde Career Institute