Marlon Maxie
Garland,TX
Summary
Adaptable and detail-focused customer service professional with experience supporting high-volume customer needs in remote and contact center settings. Recognized for clear communication, issue escalation, and teamwork to resolve complex concerns. Committed to improving customer satisfaction and service quality.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Representative
Chime Solution
Dallas, Texas
04.2024 - 10.2026
- Managed chat and email inquiries across various customer channels to ensure timely responses.
- Resolved customer complaints with prompt, professional service to enhance satisfaction.
- Resolved billing, account, and service questions using CRM systems.
- Collaborated with other departments to address complex issues and fulfill customer needs.
Remote Customer Service Representative
Genpact
Richardson, Texas
01.2021 - 03.2024
- Delivered exceptional customer service, ensuring customer satisfaction and loyalty.
- Answered customer concerns with friendly, knowledgeable service, contributing to higher satisfaction ratings.
- Resolved customer complaints promptly and professionally, enhancing overall customer experience.
- Maintained composure in high-stress situations to effectively manage customer interactions. and helped de-escalate tense situations.
Customer Service Representative
Teleperformance
Shreveport, Louisiana
06.2018 - 12.2020
- Handled inbound customer calls for Teleperformance contact center
- Resolved billing, account, and service questions using CRM systems
- Provided chat and email support across multiple customer channels
- De-escalated customer concerns using clear communication and active listening
Grocery Stocker
Kroger
Shreveport, Louisiana
04.2013 - 05.2018
- Replenished grocery aisles with packaged goods and fresh inventory to maintain product availability.
- Rotated stock using FIFO method to ensure freshness and organization.
- Faced shelves to improve product visibility and customer experience. to enhance store presentation and accessibility for customers.
- Unloaded deliveries and moved merchandise from backroom to sales floor.
Education
High School Diploma -
Southern University At Shreveport
Shreveport, LA11-2013
Skills
- Customer relationship management
- Technical support
- Order management
- Logistics coordination
- Inbound and outbound calling
- Issue escalation
- De-escalation
- Conflict resolution
- Problem solving
- Active listening
- Adaptability and flexibility
- Product merchandising
- Inventory management
Timeline
Remote Customer Service Representative
Chime Solution
04.2024 - 10.2026
Remote Customer Service Representative
Genpact
01.2021 - 03.2024
Customer Service Representative
Teleperformance
06.2018 - 12.2020
Grocery Stocker
Kroger
04.2013 - 05.2018
High School Diploma -
Southern University At Shreveport