Marlon Peterkin
customer service
Fort Lauderdale,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in The customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Movate
01.2023 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Remote Customer Service Representative
Modivcare Solution
03.2020 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Remote Customer Service Agent
Continuum Global Solutions
07.2016 - 03.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Representative
Teleperformance USA
01.2010 - 07.2016
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Global Response
02.2005 - 01.2010
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Agent
T-Mobile
07.2000 - 02.2005
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
- Maintained high satisfaction score by consistently resolving first-call issues.
Education
High School Diploma -
North Broward Christian School
06.2000
Skills
- Report creation
- Report generation
- Technologically savvy
- Inbound and Outbound Calling
- Credit card payment processing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
Languages
English
Full Professional
Timeline
Customer Service Representative
Movate
01.2023 - Current
Remote Customer Service Representative
Modivcare Solution
03.2020 - 01.2023
Remote Customer Service Agent
Continuum Global Solutions
07.2016 - 03.2020
Customer Service Representative
Teleperformance USA
01.2010 - 07.2016
Customer Service Representative
Global Response
02.2005 - 01.2010
Customer Service Agent
T-Mobile
07.2000 - 02.2005
High School Diploma -
North Broward Christian School
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