Marlone Irlanda
webster
Summary
Dynamic Sales Representative with proven expertise at Rooms To Go, excelling in customer service and relationship building. Recognized for boosting sales revenue through persuasive product recommendations and fostering customer loyalty. Adept at managing transactions with precision while maintaining a welcoming environment, demonstrating strong teamwork and problem-solving skills.
Goal-oriented and willing to learn.
Overview
10
10
years of professional experience
Work History
Sales Associate
Rooms To Go
11.2014 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
English-Creative Writing -
University of Houston
Houston, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Rooms To Go
11.2014 - Current
English-Creative Writing -
University of Houston
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