Marlyn Silva
Oklahoma City
Summary
Bilingual front desk receptionist known for strong customer service and attention to detail. Experienced in appointment scheduling, insurance verification, and organization. Ready to support healthcare teams and improve patient satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Just Kids Pediatrics
Bethany
08.2024 - Current
- Managed phone calls, scheduling appointments, and patient inquiries efficiently.
- Greeted patients and families in a friendly manner.
- Collected copayments, deductibles, and outstanding balances.
- Verified patient information, insurance coverage, and identification.
- Maintained organized patient records and updated information accurately.
- Ensured cleanliness and organization of reception area, enhancing visitor comfort and experience.
- Assisted medical staff with Spanish translation during patient visits.
Medical Assistant /Front Desk Receptionist
AA Spine and Pain Clinic
OKC
08.2021 - 12.2022
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted patients with medical history documentation and appointment scheduling.
- Prepared examination rooms and ensured cleanliness of medical equipment.
- Supported physicians during patient examinations and procedures.
- Documented notes during patient visits.
- Assisted back office patient processes to reduce office wait times.
Education
High School Diploma -
Westmoore High School
Oklahoma City, OK05-2022
Associate of Applied Science - Cardiovascular Sonography
Oklahoma City University
Oklahoma City, OK06-2026
Skills
- Front desk operations
- Appointment scheduling
- Insurance verification
- Medical terminology
- Data entry
- Customer service
- Phone etiquette
- Effective communication
- Attention to detail
- Bilingual
- Problem-solving skills
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist
Just Kids Pediatrics
08.2024 - Current
Medical Assistant /Front Desk Receptionist
AA Spine and Pain Clinic
08.2021 - 12.2022
High School Diploma -
Westmoore High School
Associate of Applied Science - Cardiovascular Sonography
Oklahoma City University