Marlyn Sylva
Morgan Hill,CA
Summary
Highly motivated Home Mortgage Consultant with expertise in the California real estate market and lending standards. Skilled in building long-term business relationships through exemplary communication and customer service skills.
Overview
23
23
years of professional experience
Work History
Home Mortgage Consultant
Wells Fargo Home Mortgage
San Jose, CA
12.2013 - 09.2023
- Coordinated with title companies, appraisers, real estate agents, and other professionals during settlement procedures ensuring seamless transactions.
- Utilized CRM tools to manage client information effectively while staying organized amid high work volumes.
- Participated actively in networking events, seminars and workshops to enhance industry knowledge and establish valuable connections.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Assisted first-time homebuyers in navigating the complexities of securing mortgages, promoting homeownership opportunities for a broader clientele base.
Home Lending Officer
JPMorgan Chase
Palo Alto, CA
10.2011 - 12.2013
- Increased loan approval rates by efficiently assessing borrower profiles and accurately determining creditworthiness.
- Developed strong relationships with borrowers, providing exceptional customer service and fostering trust throughout the lending process.
- Maintained a high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.
- Achieved consistent growth in loan originations through proactive outreach and relationship building with prospective clients.
- Contributed to the development of lending policies and procedures, ensuring compliance with federal regulations and industry best practices.
- Streamlined the loan application process for smoother customer experiences and quicker turnaround times.
Home Mortgage Consultant
Wells Fargo Home Mortgage
Milpitas, CA
07.2002 - 10.2011
- Built trust among clients by maintaining confidentiality and professionalism throughout the loan process.
- Identified potential obstacles early in the process, implementing corrective actions when necessary to prevent delays or rejections.
- Explained different types of loans pertaining to client situations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced customer satisfaction by providing tailored mortgage solutions to fit individual needs.
- Streamlined the loan application process for faster approvals and reduced wait times.
Operations Team Manager
Washington Mutual Bank
San Jose, CA
07.2000 - 09.2002
- Improved operational efficiency by implementing streamlined processes and optimizing team workflows.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
- Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
- Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
Education
Diploma -
Waianae High School
Waianae, HI06.1981
Skills
- Sales Development
- Automated Underwriting System (AUS)
- Economics Understanding
- Marketing expertise
- Customer service-focused
- Relationship Building
- Residential mortgage lending regulations
- Underwriting knowledge
Timeline
Home Mortgage Consultant
Wells Fargo Home Mortgage
12.2013 - 09.2023
Home Lending Officer
JPMorgan Chase
10.2011 - 12.2013
Home Mortgage Consultant
Wells Fargo Home Mortgage
07.2002 - 10.2011
Operations Team Manager
Washington Mutual Bank
07.2000 - 09.2002
Diploma -
Waianae High School