Marquavia Singletary
Tampa,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Cashier
Mcdonalds
Tampa, FL
02.2018 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Restoration Hardware
Tampa, FL
02.2021 - 06.2022
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Maximus
Tampa, FL
06.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Inventory Specialist
DataScan Technologies
Tampa, FL
12.2022 - 05.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Customer Service Representative
Epiq Global
Tampa, FL
06.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Middleton High Scool
Tampa, FL06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Call center operations
Timeline
Customer Service Representative
Epiq Global
06.2023 - Current
Inventory Specialist
DataScan Technologies
12.2022 - 05.2023
Customer Service Representative
Maximus
06.2022 - 12.2022
Customer Service Representative
Restoration Hardware
02.2021 - 06.2022
Cashier
Mcdonalds
02.2018 - 12.2020
High School Diploma -
Middleton High Scool