Marqueda Harvey
Nashville,TN
Summary
Dynamic and dedicated professional with extensive experience in customer service at 7-Eleven Station. Proven track record in cash handling and enhancing customer loyalty through effective communication and relationship-building. Recognized for streamlining processes and fostering teamwork, ensuring a positive shopping experience while maintaining high standards of integrity and efficiency.
Overview
14
14
years of professional experience
Work History
Cashier
7-Eleven Station
Nashville Tn
06.2025 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Greeted customers entering store and responded promptly to customer needs.
Security Officer
Walden Security
Nashville, TN
01.2024 - 09.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential hazards and enforce rules.
- Responded promptly to incidents, providing first aid and assistance as needed.
- Collaborated with law enforcement in investigations and reported suspicious activities.
- Prepared detailed incident reports documenting observations and actions taken.
- Assisted in training new officers on procedures, protocols, and emergency response techniques.
- Implemented safety protocols that enhanced security measures across assigned locations.
- Maintained communication with management regarding security concerns and recommendations for improvements.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Cashier
McDonald's
Somerville, TN
09.2022 - 08.2023
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Cashier
Speedway Gas Station
Nashville, TN
05.2020 - 07.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Assisted customers with inquiries and provided information on store promotions and products.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Collaborated with team members to improve workflow during peak hours, enhancing service speed.
- Trained new staff on cash handling procedures and customer service protocols.
- Monitored inventory levels at the register, reporting shortages to management promptly.
- Implemented best practices for safety and sanitation in compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier
Bojangles' Famous Chicken 'n Biscuits
Nashville, TN
04.2018 - 10.2019
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Housekeeper
La Quinta Inn & Suites In
Nashville, TN
06.2017 - 05.2018
- Maintained cleanliness and orderliness of guest rooms, ensuring high standards of hygiene.
- Utilized cleaning chemicals and equipment safely, following established protocols for operational efficiency.
- Inspected and replenished room supplies to enhance guest experiences and satisfaction levels.
- Collaborated with front desk staff to address guest requests and resolve issues promptly.
Wrapper Operator
Standard Candy Company
Nashville, TN
02.2014 - 06.2016
- Operated high-speed wrapping machines to ensure efficient packaging of candy products.
- Monitored production lines for quality assurance, identifying and addressing issues promptly.
- Trained new operators on equipment usage and safety protocols to enhance team performance.
- Implemented process improvements that reduced downtime and increased operational efficiency.
Retail Sales Associate
Burlington's Coat Factory
Nashville, TN
04.2012 - 08.2012
- Assisted customers in product selection, enhancing shopping experience and driving sales.
- Maintained organized merchandise displays to optimize store layout and promote sales.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Collaborated with team members to achieve daily sales goals and improve service quality.
Education
High School Diploma -
Pearl Cohn Magnet High School
Nashville, TN05.2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling
- Customer relations
Timeline
Cashier
7-Eleven Station
06.2025 - Current
Security Officer
Walden Security
01.2024 - 09.2024
Cashier
McDonald's
09.2022 - 08.2023
Cashier
Speedway Gas Station
05.2020 - 07.2021
Cashier
Bojangles' Famous Chicken 'n Biscuits
04.2018 - 10.2019
Housekeeper
La Quinta Inn & Suites In
06.2017 - 05.2018
Wrapper Operator
Standard Candy Company
02.2014 - 06.2016
Retail Sales Associate
Burlington's Coat Factory
04.2012 - 08.2012
High School Diploma -
Pearl Cohn Magnet High School