Marques Jones
New York,NY
Summary
Results-driven professional with a strong background in hospitality and team leadership. Known for effective communication and attention to detail, ready to enhance guest experiences and operational success in a dynamic environment.
Overview
7
7
years of professional experience
Work History
FOH Manager
Escape Lounge
Hebron, Kentucky
06.2024 - 01.2026
- Service as the face of the brand, greeting high- volume premium travelers, VIPs, and airline partners. Establishing an welcoming environment.
- Manage guest entry flow, oversight of digital check ins, and coordinating with major credit card networks or digital booking.
- Address and resolve guest complaints or dietary restrictions.
- Evaluation of lounge ambiance, (Lighting, volume and flight boards.)
- Manage premium liquor and beverage inventory, maintaining strict portion controls, decreasing pour waste.
- Implementing Daily & weekly cleaning task across the dining, bar, and seating areas.
Food Attendant
Delta Sky Club
Cincinnati, Ohio
01.2024 - 06.2024
- Provide a warm, welcoming, and premium hospitality experience for members and joining family members.
- Answering guest inquiries pertaining to preparation and food allergies.
- Maintaining a calm, professional, and helpful demeanor in a high volume, fast paced airport environment
- Set up and arrange food service stations, including hot entrees and soup.
- Consistently log and monitor food temperatures.
- Maintain the cleanliness and tidiness of the buffet, service, stations, and dining tables.
- Implementing FIFO method, minimizing waste to ensure ultimate freshness.
Food and Beverage Operations Manager
Starbucks
Hebron, Kentucky
12.2018 - 03.2024
- Recruit, onboard, and train a high performing team of Partners(baristas and shift supervisors)
- Close contact "shadow" coaching to improve beverage crafting techniques, routines, and deployment.
- Build a strong internal leadership by mentoring supervisors.
- observing, and referencing partner conduct of supervisors to professionally develop supervisors into assistant manages
- Analyzing daily sales data, labor expenditures, while operating costs to maximize profitability.
Education
High School Diploma -
Bronx School Of Law & Finance
The Bronx, NY06-2009
Skills
- Restaurant operations
- Guest relations
- Customer relationship management
- Food safety regulations
- Health and safety regulations
- Inventory control
- Quality standards
- Cleaning implementation
- Employee scheduling
- Staff training
- Training and coaching
- Team leadership
- Policy enforcement
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
Timeline
FOH Manager
Escape Lounge
06.2024 - 01.2026
Food Attendant
Delta Sky Club
01.2024 - 06.2024
Food and Beverage Operations Manager
Starbucks
12.2018 - 03.2024
High School Diploma -
Bronx School Of Law & Finance