Marquetta Low
Newark,DE
Summary
Adept in Insurance verification and operations management, I excel in roles requiring exceptional communication and team collaboration. At Ivy Rehab Network, I significantly enhanced patient coordination efficiency, leveraging my expertise in Raintree. My proactive approach and ability to drive change underscore my commitment to improving customer service and operational workflows.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Ivy Rehab Network
Middletown, DE
06.2023 - Current
- Developed marketing strategies for increasing customer base in new and established offices
- Obtaining necessary authorization from numerous insurance companies
- Knowledge with Raintree, Sphere, Infinx, and Microsoft Suite
- Interact with patients to resolve past due invoices while maintaining good customer relationships
- Coordinated patient scheduling and appointment management to optimize operational efficiency.
Patient Care Associate
Theraplay, Ivy Rehab for Kids
Middletown, DE
07.2021 - 12.2022
- Completing intake process for new patients collecting demographics, verifying insurance benefits and eligibility
- Effectively communicating daily with families, patients, and staff
- Knowledge in Microsoft Suite, Raintree and Sphere
Customer Service Representative-TEMP
Kuraray Septon
Wilmington, DE
03.2021 - 12.2021
- Updated GSAP for outputs
- Enter complaints in Sales database
- Created Inputs and Outputs for shipping and Invoiced orders
Information Management Specialist
Kiewit
Lenexa, KS
07.2017 - 09.2020
- Electronically receive, log, file and distribute all engineering documents
- Prepare weekly reports and conduct document control audits
- Knowledge in Bluebeam, SharePoint, Documentum, TeamBinder, PowerSource, Microsoft Suite
Education
Medical Assistant
Concorde Career College
Aurora, CO05-2013
Skills
- Great Communication
- Decision Making
- Collaborative Team Member
- Revenue Cycle Management
- Operations Management
- Change Management
Accomplishments
Super User- 2023
FOX Program-2024
Patient Coordinator of the Year Award-2025
Timeline
Patient Coordinator
Ivy Rehab Network
06.2023 - Current
Patient Care Associate
Theraplay, Ivy Rehab for Kids
07.2021 - 12.2022
Customer Service Representative-TEMP
Kuraray Septon
03.2021 - 12.2021
Information Management Specialist
Kiewit
07.2017 - 09.2020
Medical Assistant
Concorde Career College