Courtney Taylor
Henderson,KY
Summary
Dynamic Patient Care Coordinator with extensive experience at Tri-State Oral Surgery, excelling in HIPAA compliance and appointment scheduling. Proven track record in enhancing patient satisfaction through exceptional customer service and effective communication.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Tri-State Oral Surgery
03.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Responded to calls swiftly in a busy workplace.
- Arranged schedules for a team of five physicians.
- Processed various payment methods including cash, card, check, and CareCredit.
- Maintained cleanliness in work environment for staff and patients.
Customer Service Representative
Centerpoint Energy Inc
08.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Manager
Donut Bank
Henderson, KY
06.2016 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Cashier
Jason Deli
Evansville, IN
06.2018 - 08.2018
- Ensured a pleasant greeting experience for visitors.
- Took food orders
- Maintained cleanliness of tables and floors.
- Organized stock efficiently.
- Cash Handling
Education
High School Diploma - Healthcare
Henderson County High School
Henderson, KY05.2017
Skills
- Microsoft Teams
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Medical terminology
- New hire training
- Money Handling
- Great addition to a positive environment
- Patient Care
- Call Flow Management
- Great Communication
- Verbal and written communication
- Scheduling
- Office administration
Timeline
Patient Care Coordinator
Tri-State Oral Surgery
03.2023 - Current
Customer Service Representative
Centerpoint Energy Inc
08.2022 - 02.2023
Cashier
Jason Deli
06.2018 - 08.2018
Store Manager
Donut Bank
06.2016 - 03.2022
High School Diploma - Healthcare
Henderson County High School