Marquice Jefferson
Germantown,MD
Summary
Reliable professional with extensive experience in the hospitality industry. Proven ability in shift management and customer service, fostering collaborative teamwork and effective problem resolution. Equipped with a hard working, lead by example mentality and a willingness and desire to learn more.
Overview
21
21
years of professional experience
Work History
Server
Woodmont Country Club
07.2024 - Current
- Managed multiple tables efficiently, maintaining high member satisfaction levels.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity.
- Trained new servers on menu offerings and club procedures to enhance team performance.
- Actively participated in team meetings to discuss service improvements and operational efficiency.
- Addressed member complaints or concerns professionally, ensuring swift resolution, and maintaining positive relationships.
Server
Red Lobster
11.2016 - 06.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Resolved guest concerns promptly, fostering positive dining experiences and repeat visits.
Manager
Dairy Queen
01.2005 - 10.2016
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Maintained effective supply levels by monitoring and reordering product ingredients and dry goods.
- Maintained high standards of sanitation throughout the establishment.
- Attended management team meetings to discuss and improve customer service quality and efficiency.
- Prepared daily cash and credit income reports, and deposits.
Education
Some College -
Montgomery College
Germantown, MDHigh School Diploma -
Northwest High School
Germantown, MDSkills
- Shift management and supervision
- Employee development support
- Multitasking and organization
- Exceptional customer service
- Dedicated work ethic
- Collaborative teamwork
- Effective problem resolution
Timeline
Server
Woodmont Country Club
07.2024 - Current
Server
Red Lobster
11.2016 - 06.2024
Manager
Dairy Queen
01.2005 - 10.2016
Some College -
Montgomery College
High School Diploma -
Northwest High School