Hi, I’m
Marquilla Coleman Williams
San Francisco,CA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
4
years of professional experience
Work History
@work
Front Desk Clerk
02.2020 - 03.2023
Job overview
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
UPS
Package Handler
10.2018 - 01.2022
Job overview
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Stored and secured packages in designated areas to prevent damage and theft.
Education
Excelsior High Aurora, CO
06.2010
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Listening Skills
Timeline
Front Desk Clerk
@work
02.2020 - 03.2023
Package Handler
UPS
10.2018 - 01.2022
Excelsior High
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