Marquis Gibson
Clinton,MD
Summary
Detail-oriented night auditor with proven expertise in customer service and conflict resolution. Strong ability to manage front desk operations, ensuring guest satisfaction and seamless hotel functionality.
Overview
6
6
years of professional experience
Work History
Night Auditor
Harborside Hotel
Oxon Hill, Maryland
01.2021 - Current
Managed overnight front desk operations to ensure seamless hotel functionality during night shifts.
Completed nightly auditing procedures and verified accuracy of daily financial transactions.
Prepared accounting reports and balanced daily revenue, cash, and credit card transactions.
Welcomed guests while executing efficient check-in and check-out procedures.
Provided exceptional customer service by addressing guest inquiries and concerns professionally.
Resolved guest issues promptly to enhance customer satisfaction and ensure positive experiences.
Directed incoming phone calls and provided courteous assistance to guests.
Entered financial data into spreadsheets accurately, ensuring reliable accounting records.
Education
High School Diploma -
Friendly High School
Ft. Washington, MD05-2019
Skills
Front desk operations and night auditing
Financial reporting
Microsoft Excel and data entry
Cash handling and telephone communication
Customer service and guest relations
Conflict resolution and problem solving
Administrative support and time management
Organization and attention to detail
Affiliations
- Volunteer Youth Basketball Coach - August 2022 to Current
- Junior Deacon - Christ Missionary Baptist Church - May 2020 to Current
Timeline
Night Auditor
Harborside Hotel
01.2021 - Current
High School Diploma -
Friendly High School