Marquis Gilchrist
Lynchburg,VA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Footlocker
Roanoke, VA
04.2021 - Current
- Increased store budget from 1.6 million to 2 million by implementing cost-saving measures and efficient inventory management strategies.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Store Manager
Footaction
Lynchburg, VA
04.2018 - 04.2021
- Engaged with customers to build rapport and loyalty.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Sales Clerk
Footaction
Lynchburg, VA
06.2017 - 06.2018
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
No Degree - Theater Arts And Accounting
Liberty University
Lynchburg, VASkills
- Retail Inventory Management
- Budget Administration
- Loss Prevention
- Merchandising Understanding
- Sales trend
- Exceptional customer service
- Shipment processing
- Sales expertise
- Problem-solving
- Accurate cash handling
Certification
Certificate in Customer Service
Timeline
Store Manager
Footlocker
04.2021 - Current
Assistant Store Manager
Footaction
04.2018 - 04.2021
Sales Clerk
Footaction
06.2017 - 06.2018
No Degree - Theater Arts And Accounting
Liberty University