Marquis Harris
Houston,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Heller Group
Houston, TX
08.2019 - 12.2024
- Providing information about policies, coverage, and claims.
- Addressing customer concerns and finding solutions.
- Assisting customers with the claims process, including gathering information and determining coverage.
- Maintaining accurate records of customer interactions and policy updates.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Mentored junior team members and managed employee relationships.
Collector
Gkd
Houston, TX
03.2017 - 07.2019
- Created repayment plans based on account holders' financial status and repayment abilities.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Reviewed accounts to determine payment plan compliance.
- Answered customer questions regarding account discrepancies or problems.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Education
High School Diploma -
Green Oaks Performing Arts
Shreveport, La01.2010
Skills
- Problem-solving
- Microsoft office
- Phone etiquette
- Interpersonal skills
- Follow-up skills
- Conflict resolution
- Team mentorship
- Attention to detail
- Goal setting
- Microsoft PowerPoint
- Multitasking and prioritization
- Critical Thinking
- Customer service
Timeline
Customer Service Rep
Heller Group
08.2019 - 12.2024
Collector
Gkd
03.2017 - 07.2019
High School Diploma -
Green Oaks Performing Arts
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