Marquis Isley
Fort Mitchell,AL
Summary
Experienced Clinical Practice Manager with comprehensive background in healthcare administration. Showcased abilities to manage day-to-day operations, supervise clinical staff, and implementing effective patient care strategies. Skilled in budget management, data analysis and reporting, regulatory compliance and strategic planning. Demonstrated ability to improve workflow efficiency and enhance patient satisfaction in previous roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Manager
United States Army 10th Special Forces Group
Fort Carson, CO
07.2021 - 01.2024
- Led a multidisciplinary team in providing comprehensive mental health care, demonstrating expertise in client assessment, treatment planning, and case management to support military personnel's psychological well-being.
- Orchestrated successful outreach and engagement programs, enhancing behavioral health awareness and accessibility among diverse populations.
- Developed and maintained rigorous safety and compliance protocols, ensuring high-quality care and adherence to regulatory standards.
- Utilized data analytics to inform clinical decisions and program improvements, emphasizing evidence-based practices to optimize patient outcomes.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Performed regular audits of patient charts to ensure accuracy of information recorded in the medical records system.
- Advised senior management on ways to increase efficiency in healthcare delivery systems.
- Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
Clinical Supervisor
United States Army 75th Ranger Regiment
Fort Moore, GA
12.2017 - 07.2021
- Developed policies and procedures related to clinical operations for the facility.
- Collaborated with other professionals such as psychiatrists, psychologists, social workers and medical personnel to coordinate care for clients.
- Reviewed case notes and other documentation to ensure compliance with regulations and standards of care.
- Provided consultation services to other departments or organizations regarding clinical matters.
- Ensured that all safety protocols were followed at all times in the facility.
- Participated in quality improvement initiatives aimed at enhancing outcomes for clients served by the facility.
- Participated in team meetings to discuss best practices for client care.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
Education
Bachelor of Arts - Psychology
American Public University System
Charles Town, WV03-2025
Associate of Arts - General Studies
American Public University System
Charles Town, WV06-2022
Skills
- Quality improvement
- Medical billing
- Practice management
- Clinical leadership
- Operational management
- Clinical supervision
- Policy and procedure development
- Hiring medical personnel
- Schedule management
- Strategic business planning
- Healthcare administration
- Patient care coordination
- Operations management
- HIPAA compliance
Certification
- American Red Cross Basic Life Support
- Crisis Counselor Certification
- Active TS/SCI Security Clearance
Timeline
Clinic Manager
United States Army 10th Special Forces Group
07.2021 - 01.2024
Clinical Supervisor
United States Army 75th Ranger Regiment
12.2017 - 07.2021
Bachelor of Arts - Psychology
American Public University System
Associate of Arts - General Studies
American Public University System
- American Red Cross Basic Life Support
- Crisis Counselor Certification
- Active TS/SCI Security Clearance
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