Marquis Kirkland
Orangeburg,SC
Summary
Dynamic professional with a proven track record at Zeus Industrial Products Inc, adept in problem-solving and effective communication. Leveraged Oracle EBS and organizational skills to enhance project delivery and client satisfaction. Achieved significant cost reductions and fostered long-term partnerships through meticulous analysis and strategic client management.
Overview
7
7
years of professional experience
Work History
Office Manager
American Heritage Financial
06.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office inventory activities by ordering and placing requisitions for items we had low stock of.
- Initiated follow up activities that resulted in an increased client retention rate.
Technical Account Manager
Zeus Industrial Products Inc
11.2020 - 01.2022
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
Cost Analyst
Zeus Industrial Products Inc
07.2017 - 06.2018
- Reduced overall project costs by conducting thorough cost analysis and identifying areas for improvement.
- Contributed towards process improvements within the finance department by sharing best practices related to cost analysis techniques.
- Enhanced resource allocation strategies by conducting in-depth analyses of historical cost data and trends.
- Identified opportunities and analyzed marketplace key performance indicators to diversify campaigns, expand visibility, and improve performance.
Education
MBA - Business Administration And Management
Claflin University
Orangeburg, SC12-2024
Bachelor of Science - Business Administration
Claflin University
Orangeburg, SC05-2020
Skills
- Problem-solving abilities
- Attention to detail
- Effective Communication
- Adaptability
- Time Management
- Organizational Skills
- Salesforce
- SharePoint
- Oracle EBS
- Microsoft Office
- Tableau
Affiliations
- Kappa Alpha Psi Fraternity Incorporated
Timeline
Office Manager
American Heritage Financial
06.2024 - Current
Technical Account Manager
Zeus Industrial Products Inc
11.2020 - 01.2022
Cost Analyst
Zeus Industrial Products Inc
07.2017 - 06.2018
MBA - Business Administration And Management
Claflin University
Bachelor of Science - Business Administration
Claflin University
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