Summary
Overview
Work History
Education
Skills
Timeline
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Marquis Ware

Dearborn Heights,MI

Summary

Highly motivated, ambitious, and versatile professional with over 10+ years of experience in customer service and an Associate's degree in Business Administration with a proven record of holding a high ethical standard and exceptional interpersonal skills. I am enthusiastic and detail-oriented with a passion for helping others and utilizing my creativity to enhance organizations.

Overview

10
10
years of professional experience

Work History

Bank Teller

Comerica Bank
Oak Park, MI
07.2023 - Current
  • Responded and assisted customers with account inquiries and updates.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Built and maintained client relationships through quality, personalized interactions.
  • Comply with all safety procedures and banking policies.

Server

Grand Trunk Pub
Detroit , MI
07.2023 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Buffalo Wild Wings
Woodhaven, MI
12.2017 - 05.2023
  • Serve and engaged with 50+ customers per shift
  • Educated customers on promotions and new menu items.
  • Maintained a positive and enthusiastic attitude while creating unforgettable experience with customers resulting in customer loyalty and developed relationships.
  • Consistently boost business sales upselling food & alcohol products to 50+ customers per shift.
  • High visible customer service expert trained to provide exceptional service to a high volume of customers daily.

Sales Associate

Marshalls
Woodhaven, MI
12.2014 - 11.2017
  • Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns.
  • Meticulously operated POS system transactions include credit, cash, exchanges, returns, and refunds to ensure accurate cash flows.
  • Actively stay informed about latest sales offerings, promotions, and loyalty programs
  • Delivered exceptional customer service in a respectful and timely manner to ensure concerns are resolved within established guidelines.

Education

Associates of Business - Business Administration And Management

Henry Ford College
Dearborn, MI
05.2014

Skills

  • Customer Relations
  • Product and Service Sales
  • Conflict Mediation
  • Sales Expertise
  • Data Entry & Documentation (Microsoft Office, Excel)
  • Point of Sale (POS) System Operations
  • Self-starter/Leadership/Urgency
  • Adaptable/Accountable
  • Safety leadership

Timeline

Bank Teller

Comerica Bank
07.2023 - Current

Server

Grand Trunk Pub
07.2023 - Current

Server

Buffalo Wild Wings
12.2017 - 05.2023

Sales Associate

Marshalls
12.2014 - 11.2017

Associates of Business - Business Administration And Management

Henry Ford College

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Marquis Ware