Marquisha Garcia
Summary
Professional with experience in staff training and customer service, adept at resolving inquiries and complaints to enhance customer satisfaction. Demonstrated ability to manage cash handling processes and maintain accurate inventory levels, ensuring product quality and compliance with safety protocols. Proven track record of maintaining organized work environments through effective delegation and strategic planning in collaboration with management. Skills include effective communication, conflict resolution, and time management, contributing to operational efficiency.
Overview
14
14
years of professional experience
2004
2004
years of post-secondary education
Work History
Shift Leader
Pets Supplies Plus
Pahrump
06.2025 - Current
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
Customer Service Representative
Genesco
Murfreesboro
09.2016 - 06.2017
- Based on the information provided for the Customer Service Representative role at Genesco, here are eight resume experience statements that align with the specified criteria:
- Assisted customers in resolving inquiries and issues, enhancing overall customer satisfaction and loyalty.
- Managed order processing and tracking, ensuring timely fulfillment and efficient service delivery.
- Provided product knowledge and support, contributing to informed purchasing decisions for customers.
- Handled customer complaints professionally, achieving effective resolutions and maintaining positive relationships.
- Adapted quickly to new software tools, enhancing the accuracy of order management and customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Shift Manager
Dennys Restaurant
Burlington
11.2011 - 06.2016
- Supervised daily operational activities, ensuring adherence to quality standards and enhancing customer satisfaction.
- Trained and mentored staff on efficient service practices, fostering a collaborative team environment.
- Managed inventory control processes, optimizing supply levels and reducing waste through effective tracking.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining a smooth workflow and minimizing wait times.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere and positive customer feedback.
- Resolved customer complaints promptly and professionally, enhancing guest loyalty and promoting repeat business.
- Took orders from patrons accurately and efficiently.
- Greeted guests and answered questions about menu items.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Education
McArthur High School
Hollywood, FLSome College (No Degree) - Business Preparation Course
Columbia University
Columbia, MOSkills
- Staff training
- Customer complaint resolution
- Cash handling
- Inventory management
- Conflict resolution
- Effective communication
- Time management
- Creative problem solving
- Strategic thinking
- Quality control assurance
Timeline
Shift Leader
Pets Supplies Plus
06.2025 - Current
Customer Service Representative
Genesco
09.2016 - 06.2017
Shift Manager
Dennys Restaurant
11.2011 - 06.2016
McArthur High School
Some College (No Degree) - Business Preparation Course
Columbia University