Marquita Hernandez
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Delivery Driver
UPS
10.2022 - 11.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Office Assistant
Red Bricks Realty
01.2013 - 04.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Customer Service Representative
JCPenney
12.2008 - 07.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Education
San Lorenzo High School
San Lorenzo, CAAssociate Degree - General Studies
Folsom Lake College
Folsom, CASkills
- Customer Service
- Complex Problem-Solving
- Teamwork and Collaboration
- Punctual and Reliable
Timeline
Delivery Driver
UPS
10.2022 - 11.2023
Office Assistant
Red Bricks Realty
01.2013 - 04.2020
Customer Service Representative
JCPenney
12.2008 - 07.2012
High School Diploma - General Education
San Lorenzo High School
Associate Degree - General Studies
Folsom Lake College