Marquita Melvin
Fort Lauderdale,FL
Summary
Compassionate and dedicated Patient Care with a strong commitment to enhancing the patient experience.
Dedicated Home Health Aide patient investigator supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
HHA
Private Duty
Fort Lauderdale, FL
06.2024 - 07.2024
- Maintain accurate patient records and ensure compliance with healthcare regulations and policies
- Respond to patient inquiries and concerns in a timely and professional manner, providing support and assistance as needed
- Participate to discuss patient progress,
Patient Care
Kindred Hospital
Fort Lauderdale, FL
01.2022 - 06.2024
- Serve as a primary point of contact for patients and their families, providing assistance, support, and guidance throughout their healthcare journey
- Act as a liaison between patients, healthcare providers, and other members of the care team, facilitating communication and collaboration to ensure the highest quality of care
- Conduct patient rounds to assess patient needs, address concerns, and provide emotional support
- Educate patients and families about hospital services, resources, and available support programs
- Advocate for patients' rights and preferences, ensuring their voices are heard and respected in their healthcare decisions
- Collaborate with interdisciplinary teams to develop and implement initiatives aimed at improving the patient experience and promoting patient-centered care
- Maintain accurate documentation of patient interactions and interventions, ensuring compliance with healthcare regulations and policies.
Customer Service Representative
Scion healthcare
Fort Lauderdale , FL
04.2018 - 07.2022
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Teaching Assistant
Love thy children
Hollywood, FL
09.2010 - 01.2015
- Assisted teachers in creating lesson plans and providing instructional materials.
- Assisted with the development of Individual Education Plans.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
Education
Diploma -
Stranahan High School
Caregiver -
American Caregivers Association
Colorado Springs, COCertification - CPR
National CPR Foundation
Skills
- Customer Service
- Interpersonal Skills
- Organization
- Communication
- Problem-solving
- Empathy
- Medical Terminology
- Time Management
- Teamwork
- Adaptability
- Patient Education
- Emotional Support
- Compassionate Caregiving
- Communication abilities
Certification
- CPR
- Servesafe
Personal Information
Title: Patient Care
References
Available upon request
Timeline
HHA
Private Duty
06.2024 - 07.2024
Patient Care
Kindred Hospital
01.2022 - 06.2024
Customer Service Representative
Scion healthcare
04.2018 - 07.2022
Teaching Assistant
Love thy children
09.2010 - 01.2015
Diploma -
Stranahan High School
Caregiver -
American Caregivers Association
Certification - CPR
National CPR Foundation