Summary
Overview
Work History
Education
Skills
Timeline

Marquita Smith

Benevis
Atlanta,GA
17
years of professional experience

Resourceful professional with over 10 years of experience in administrative and operational support within fast-paced environments. Expertise in scheduling, inventory management, and conflict resolution. Committed to fostering effective communication and collaboration to drive organizational success.

Work History

Patient Services Representative

2 Years 10 Months
Benevis | Atlanta, GA | 09.2023 - 07.2026
  • Manage high call volume (75–165 calls daily), scheduling and confirming patient appointments for dental and orthodontic services.
  • Enhanced appointment adherence by making proactive reminder calls and delivering excellent customer service.
  • Ensure a positive patient experience by demonstrating strong communication skills and professionalism.
  • Coordinated appointment reminders and follow-up communications to ensure timely patient engagement.
  • Cancel and reschedule appointments while maintaining compliance with HIPAA regulations.
  • Handled incoming calls promptly to assist patients.
  • Demonstrated strong communication skills to maintain customer relationships and resolve customer issues.
  • Achieved high customer satisfaction by resolving issues with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Commissary Support Specialist

14 Years 3 Months
Keefe Commissary Network | Atlanta, GA | 04.2009 - 07.2023
  • Distribute commissary items and maintain accurate signed receipts for accountability.
  • Distributed commissary items while ensuring accurate signed receipts for accountability.
  • Shipped and processed warehouse orders, verifying accuracy against inventory logs to maintain inventory integrity.
  • Assisted commissary fiduciary manager with various administrative tasks to support operational efficiency.
  • Organize merchandise for loading/unloading and fulfill customer pickup requests.
  • Assisted commissary fiduciary manager with administrative tasks with miscellaneous administrative tasks.

Education

High School Diploma

Booker T. Washington High School | Atlanta, GA

Skills

Customer Service and Conflict Resolution
Appointment scheduling
Time management
Patient Record Management
Appointment Coordination
Communication and Negotiation
Team leadership
Emotional intelligence

Timeline

Patient Services Representative

Benevis
09.2023 - 07.2026Read More

Commissary Support Specialist

Keefe Commissary Network
04.2009 - 07.2023Read More

Booker T. Washington High School

High School Diploma
05.2001Read More

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Marquita Smith