Marquita White
Royse City,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Great Lakes Higher Education Corporation & Affiliates. Skilled in cash handling and customer service, adept at resolving conflicts with empathy and efficiency. Increased repeat business through exceptional service and reliability, showcasing strong work ethic and time management skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Ross Dress For Less
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
12.2014 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Northwestern State University of Louisiana
Natchitoches, LA05.2008
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
Certification
- Licensed Dental Assistant
Timeline
Cashier
Ross Dress For Less
09.2021 - Current
Customer Service Representative
Great Lakes Higher Education Corporation & Affiliates
12.2014 - 06.2023
High School Diploma -
Northwestern State University of Louisiana