Marriam Tom
Phoenix,AZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Case Aide
Native American Connections
03.2025 - Current
- Provides administrative and direct service support to social workers and case managers, assisting with tasks like paperwork, client interactions, and sometimes transportation, while ensuring client safety and welfare.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Route Sales Representative
Frito-Lay
02.2019 - 01.2025
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
Night Auditor
Hyatt
05.2023 - 01.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Territory Sales Representative
Sherwin-Williams
01.2017 - 02.2019
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
Area Manager
Amazon
02.2010 - 01.2017
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Education
High School Diploma -
Rehoboth Christian High School
Rehoboth, NMAssociate of Applied Science -
Brown Mackie
Phoenix, AZ04-2012
Skills
- Health and safety
- Life skills development
- Customer retention
- Crisis management
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
Case Aide
Native American Connections
03.2025 - Current
Night Auditor
Hyatt
05.2023 - 01.2024
Route Sales Representative
Frito-Lay
02.2019 - 01.2025
Territory Sales Representative
Sherwin-Williams
01.2017 - 02.2019
Area Manager
Amazon
02.2010 - 01.2017
High School Diploma -
Rehoboth Christian High School
Associate of Applied Science -
Brown Mackie
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