Marrisa Phetsomphou
North Haven,CT
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
27
27
years of professional experience
1993
1993
years of post-secondary education
Work History
Pharmacy Technician
CVS Pharmacy
North Haven, Connecticut
10.2025 - Current
- Dispensed medications accurately to patients under pharmacist supervision.
- Assisted in managing inventory and restocking pharmacy supplies.
- Processed prescription orders using pharmacy software systems efficiently.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Supported pharmacists in preparing medications for patients as needed.
- Handled cash register transactions and processed insurance claims promptly.
- Educated patients on proper medication usage and side effects clearly.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
Ulta/Beauty Team Leader
Target
North Haven, Connecticut
10.2025 - Current
- Supervised team members during daily operations and ensured task completion.
- Managed inventory levels and organized stock for efficient product flow.
- Trained new employees on store procedures and customer service standards.
- Assisted in maintaining a clean and safe shopping environment for customers.
- Coordinated schedules to optimize staff coverage during peak hours.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Implemented visual merchandising strategies to enhance product displays.
- Collaborated with management to streamline operational processes and improve efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular performance reviews to assess individual team member progress.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Quality Control Inspector
Precision Castparts
Clackamas, Oregon
04.1999 - 09.2016
- Inspected components for defects using precision measuring instruments.
- Conducted visual examinations to ensure adherence to quality standards.
- Documented inspection results and maintained accurate records.
- Assisted in developing and updating quality control procedures.
- Participated in root cause analysis for non-conformance reports.
- Trained new inspectors on safety protocols and inspection techniques.
- Monitored compliance with industry regulations and company policies.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Tested finished goods prior to shipment according to established protocols.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained new employees on proper use of test equipment and inspection techniques.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Used specialized tools to take precise measurements of various aspects of samples.
- Consulted with engineers to resolve quality, production, and efficiency problems.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
Education
Associate of Science - Political Science
University of Oregon
Eugene, OR 09.1992 - 02.1996
Beaverton High School
Beaverton, ORSkills
- Medication dispensing
- Pharmacy software
- Inventory management
Timeline
Pharmacy Technician
CVS Pharmacy
10.2025 - Current
Ulta/Beauty Team Leader
Target
10.2025 - Current
Quality Control Inspector
Precision Castparts
04.1999 - 09.2016
Associate of Science - Political Science
University of Oregon
09.1992 - 02.1996
Beaverton High School