Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Open To Work

Marrisleen Moten

Southfield,MI

Work Preference

Desired Job Title

ReceptionistCustomer Service RepresentativeCustomer Service Representative (Temp)Compliance SpecialistCustomer Service Representative

Work Type

Part Time

Location Preference

On-Site
Location: Southfield, MI, USTroy, MI
Open to relocation: No

Salary Range

$14/hr - $17/hr

Important To Me

401k matchPaid time off4-day work weekCompany CultureFlexible work hoursPersonal development programs

Summary

Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

20
20
years of professional experience

Work History

Receptionist

EDAG, Inc
Troy, MI
08.2021 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Monitored inventory of office supplies, ensuring availability for daily operations.
  • Coordinated appointment scheduling and maintained organized records for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Representative

Proctor Financial Brown & Brown
Troy, MI
02.2020 - 06.2021
  • Call Center
  • Discuss insurance concerns with homeowners and agents.
  • Update insurance information from policy documents. Prepped insurance payments for overnight or regular mail delivery.
  • Worked on DE QC Project from February 26, 2021 to April 16, 2021

Customer Service Representative (Temp)

Harvard Resource Solutions
Troy, MI
09.2019 - 02.2020
  • Work in the Insurance Department (Call Center) at Proctor Financial Discuss insurance concerns with homeowners and agents.
  • Update insurance information from policy documents. Prepped insurance payments for overnight or regular mail delivery.

Compliance Specialist

The Orsus Group
Troy, MI
10.2015 - 09.2019
  • Verify education for various clients' applicants using the National Student Clearinghouse (NSCH); employment verification using the Work Number database;
  • Process SSA-89 results (Social Security Administration) through ID Validation; Mailing Pre-Adverse & Adverse letter to candidates ineligible for employment.
  • Process pre-employment drug screen results for applicants.
  • Sort through emails in FreshDesk and distribute to various internal departments.

Customer Service Representative

Allegra Direct
Rochester Hills, MI
12.2012 - 10.2015
  • Precertification Department contracted for Horizon Blue Cross and Blue Shield of New Jersey Loading inpatient authorizations for medical and surgical procedures, verifying authorization for durable medical equipment authorizations, transferring providers and /or members to correct department for additional assistance.
  • Member and Provider Services contracted for Blue Cross and Blue Shield of Minnesota Federal Employee Program
  • Discuss claims, benefits and eligibility with members and providers

Medical Receptionist

Home I.V. Care
Madison Heights, MI
11.2005 - 09.2012
  • Medical Supply.
  • Answer 10-line telephone system. Greet patients. Schedule appointments.
  • Process daily billing. Create worksheets in Adobe for patient deliveries.
  • Create and print delivery slips using Dezine software.
  • Create new patient profiles and charts.
  • Filing

Education

High School -

Martin Westview High School
Martin, TN
05-1978

Skills

  • Filing
  • Photocopying
  • Meeting scheduling
  • Accio
  • Zoom
  • Phone answering
  • Organizational skills
  • Faxing
  • Microsoft Teams
  • Front desk
  • 10-line System
  • Microsoft Office
  • Greeting customers
  • Scanning
  • Strong Customer Relations Skills
  • Data entry
  • Administrative experience - Administrative experience (More than 20 years)
  • Customer service
  • Adobe Acrobat
  • FreshDesk
  • Administrative experience within healthcare
  • Confidential information handling
  • Microsoft Outlook
  • Excellent Organizational Skills
  • Telephone Answering
  • Office equipment routine maintenance
  • Administrative

Timeline

Receptionist

EDAG, Inc
08.2021 - Current

Customer Service Representative

Proctor Financial Brown & Brown
02.2020 - 06.2021

Customer Service Representative (Temp)

Harvard Resource Solutions
09.2019 - 02.2020

Compliance Specialist

The Orsus Group
10.2015 - 09.2019

Customer Service Representative

Allegra Direct
12.2012 - 10.2015

Medical Receptionist

Home I.V. Care
11.2005 - 09.2012

High School -

Martin Westview High School

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Marrisleen Moten