Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
MARRY VANG

MARRY VANG

SACRAMENTO,CA

Summary

Enthusiastic Service Coordinator eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of services and supports and training in teamwork, collaboration, and diversity. Motivated to learn, grow and excel.

Overview

4
4
years of professional experience

Work History

SERVICE COORDINATOR

Golden Gate Regional Center
San Rafael, CA
07.2023 - Current
  • Upheld client satisfaction by designing accurate and detailed timelines for Individual program planning services and alerting clients of changes.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Maintained effective customer service by responding to service requests quickly to increase client's satisfaction.

Service Coordinator

Alta Regional Center
Sacramento, CA
12.2021 - 07.2023


  • Maintained and managed customer files and databases.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Coordinated client meetings to offer Services and Supports for client

Certification Specialist

Enriching Lives
Eureka, CA
07.2021 - 11.2021


  • Collected payment from customers, provided documentation and changed accounts to reflect current statuses.
  • Received, reviewed and evaluated various documents for certifications.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Communicated with internal and external individuals to acquire information concerning certifications.

Social Worker Coordinator

Enriching Lives
Sacramento, CA
12.2019 - 07.2021
  • Delivered direct support services to adults for social community outing
  • Recommended individualized behavioral issues services and/or therapy
  • Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.

Education

Bachelor of Arts - Psychology

California State University - Chico
Chico, CA

Associate of Arts - Interdisciplinary Studies

San Joaquin Delta College
Stockton, CA

Associate of Arts - Liberal Arts And General Studies

San Joaquin Delta College
Stockton, CA

Master of Public Health - Public Health

West Coast University
North Hollywood, CA

Skills

  • MS Office Expertise
  • Family Service Plans
  • Customer Expectations Management
  • Team Leadership

Accomplishments

  • Supervised team of 5 staff members.
  • Documented and resolved client's crisis which led to positive and finding the right home.

Languages

Hmong
Native or Bilingual

Timeline

SERVICE COORDINATOR

Golden Gate Regional Center
07.2023 - Current

Service Coordinator

Alta Regional Center
12.2021 - 07.2023

Certification Specialist

Enriching Lives
07.2021 - 11.2021

Social Worker Coordinator

Enriching Lives
12.2019 - 07.2021

Bachelor of Arts - Psychology

California State University - Chico

Associate of Arts - Interdisciplinary Studies

San Joaquin Delta College

Associate of Arts - Liberal Arts And General Studies

San Joaquin Delta College

Master of Public Health - Public Health

West Coast University

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MARRY VANG