Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mars Mondy

Charlotte,NC

Summary

Versatile and dynamic Attractions Supervisor with a proven track record at Carowinds Amusement Park, excelling in talent management and problem-solving. Demonstrated success in enhancing guest relations and staff performance through effective communication and interpersonal skills. Trained hundreds, ensuring adherence to safety and excellence standards, showcasing adaptability and a commitment to continuous improvement.

Overview

4
4
years of professional experience

Work History

Costumer Service Clerk

Harris Teeter
10.2024 - Current
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.

Attractions Supervisor

Carowinds Amusement Park
08.2023 - 03.2025
  • Insure day to day operation runs smooth and all company resources and personnel are being used in the most efficient way possible
  • Handling customer complaints professionally, resolving issues quickly to maintain positive guest relations.
  • Act as a liaison between associates and upper management to insure company expectations are being fulfilled.
  • Monitoring staff performance and providing constructive feedback regularly.

Certified Trainer (Ellis and IROC)

Carowinds Amusement Park
05.2022 - 08.2023
  • Evaluated participant progress by implementing assessments and feedback mechanisms.
  • Communicated training goals and expectations clearly to participants to foster understanding and commitment.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Trained and mentored hundreds of associates based on Ellis and IROC standards.

Lifeguard

Carowinds Amusement Park
06.2021 - 05.2022
  • Monitored safety of guests in and around swimming pool.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Conducted regular training exercises to maintain high readiness for rescues and emergencies.

Education

High School Diploma -

Olympic High School
Charlotte, NC
06-2020

Skills

  • Problem-solving abilities
  • Interpersonal skills
  • De-escalation skills
  • Adaptability and flexibility
  • Talent management
  • Time management
  • Effective communication
  • Decision-making

Accomplishments

  • 2024 most efficient crew award
  • 2024 most improved crew
  • Apart of two Platinum winning Aquatics teams

Timeline

Costumer Service Clerk

Harris Teeter
10.2024 - Current

Attractions Supervisor

Carowinds Amusement Park
08.2023 - 03.2025

Certified Trainer (Ellis and IROC)

Carowinds Amusement Park
05.2022 - 08.2023

Lifeguard

Carowinds Amusement Park
06.2021 - 05.2022

High School Diploma -

Olympic High School

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