Marsha Smith
Central City,KY
Summary
Proven leader and dedicated customer service advocate with a track record of enhancing team productivity and customer satisfaction at Bell South Mobility. Leveraged problem-solving skills and teamwork to exceed performance metrics, achieving significant cost savings and market expansion. Skilled in multi-tasking and collaboration, consistently delivering high-quality outcomes.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Delivery Driver
Spark
08.2022 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Manager
Bell South Mobility
03.1995 - 05.2003
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Associate Of Applied Business - Business
John A Logan College
Carterville, IL02.1995
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
At BellSouth mobility, I was top sales person every month for 14 months. I sold 50 phones a month for BellSouth Cingular wireless United States cellular at this time was the manager at the store with only three employees at that time, but it was the beginning of cellular and that year, we did so many phones that my store ended up with eight employees. I totally ran the store in central city and I loved it. My son was injured in a car wreck in 2003. I had to leave work for a while to help him and his injury, it made him quadriplegic .
Certification
Management, display,and marketing
Timeline
Delivery Driver
Spark
08.2022 - 05.2024
Manager
Bell South Mobility
03.1995 - 05.2003
Sales Associate
Target
Associate Of Applied Business - Business
John A Logan College
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