Marsha Taylor
Nashville,TN
Overview
4
4
years of professional experience
Work History
Front Desk Manager
Residence Inn opryland
Nashville, TN
09.2023 - Current
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
- Performed administrative duties such as filing documents, answering phones.
- Analyzed customer feedback data to identify areas of improvement.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Prepared monthly budgets for the front office department based on projected sales figures.
- Processed employee time sheets, payroll information and other administrative documents.
Housekeeping Supervisor
Pandora Cleaning Company
Nashville, TN
01.2022 - 10.2023
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
CNA Volunteer
Desert Haven Care Center
Arizona , Phoenix
01.2021 - 10.2022
- Assisted in changing bed linens and making beds for new admissions.
- Assisted with recreational activities such as arts and crafts projects or games.
- Assisted in providing personal care for elderly patients, such as helping with bathing, dressing and grooming.
Skills
- System updates
- Daily Reporting
- Process Improvement
- Hotel reservation systems
- Documentation And Reporting
- Customer Service
Timeline
Front Desk Manager
Residence Inn opryland
09.2023 - Current
Housekeeping Supervisor
Pandora Cleaning Company
01.2022 - 10.2023
CNA Volunteer
Desert Haven Care Center
01.2021 - 10.2022