Overview
Work History
Skills
Timeline
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Marsha Taylor

Nashville,TN

Overview

4
4
years of professional experience

Work History

Front Desk Manager

Residence Inn opryland
Nashville, TN
09.2023 - Current
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Performed administrative duties such as filing documents, answering phones.
  • Analyzed customer feedback data to identify areas of improvement.
  • Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
  • Prepared monthly budgets for the front office department based on projected sales figures.
  • Processed employee time sheets, payroll information and other administrative documents.

Housekeeping Supervisor

Pandora Cleaning Company
Nashville, TN
01.2022 - 10.2023
  • Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.

CNA Volunteer

Desert Haven Care Center
Arizona , Phoenix
01.2021 - 10.2022
  • Assisted in changing bed linens and making beds for new admissions.
  • Assisted with recreational activities such as arts and crafts projects or games.
  • Assisted in providing personal care for elderly patients, such as helping with bathing, dressing and grooming.

Skills

  • System updates
  • Daily Reporting
  • Process Improvement
  • Hotel reservation systems
  • Documentation And Reporting
  • Customer Service

Timeline

Front Desk Manager

Residence Inn opryland
09.2023 - Current

Housekeeping Supervisor

Pandora Cleaning Company
01.2022 - 10.2023

CNA Volunteer

Desert Haven Care Center
01.2021 - 10.2022

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Marsha Taylor