Marsha Wendoline
Pohnpei Nett
Summary
Accomplished professional with expertise in customer service and cash handling, at Black Sand. Demonstrated ability to resolve customer complaints, enhancing satisfaction by 20%. Skilled in team collaboration and maintaining cash drawer accuracy. Proven track record of delivering exceptional service and fostering client loyalty through empathy and effective communication.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier
Black Sand
Nett
01.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly, improving satisfaction rates and retention.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Tax Preparer
Liberty Tax
West Chester, OH
02.2021 - 05.2023
- Prepared and filed individual and business tax returns, ensuring compliance with federal and state regulations.
- Reviewed financial documents for accuracy, identifying discrepancies to minimize client liabilities.
- Collaborated with accounting teams to reconcile accounts and resolve outstanding issues related to tax filings.
- Stayed updated on changing tax laws and regulations, ensuring compliance and advising clients on necessary adjustments.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
Customer Service Representative
Trade Global
Mason, OH
01.2010 - 03.2021
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Collaborated with cross-functional teams to enhance customer experience.
- Analyzed customer feedback to identify service improvement opportunities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Kaiser University
FloridaHigh School Diploma -
PICS High School
Nett Dolonier05-2006
High School Diploma -
PICS High School
Nett Dolonier05-2006
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Cash handling and management
- Written and verbal communication
- Payment processing
- Cash drawer balancing
Certification
- Licensed - CPR AND FIRST AID
- Licensed - STNA
- Licensed - PHLEBOTOMIST
Languages
English
Full Professional
Timeline
Cashier
Black Sand
01.2026 - Current
Tax Preparer
Liberty Tax
02.2021 - 05.2023
Customer Service Representative
Trade Global
01.2010 - 03.2021
Kaiser University
High School Diploma -
PICS High School
High School Diploma -
PICS High School