Marshall Kirby
Richmond,KY
Summary
Dynamic and dependable professional with extensive experience in customer service and heavy equipment operation. At Red Lobster, I excelled in enhancing customer satisfaction through effective communication and menu expertise. Proficient in safe equipment operation and team coordination, I consistently contributed to operational efficiency and positive dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Red Lobster
07.2025 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Construction Worker
Burial Tech
10.2024 - 07.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated power equipment to move materials and promote job efficiency.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
Heavy Equipment Operator
Louisville Paving
04.2024 - 09.2024
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Operated machining equipment safely with team of operators.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Removed topsoil, vegetation, and rocks to grade earth to specifications.
- Transported materials and equipment to and from construction sites.
Car Wash Attendant
Tidalwave
11.2023 - 03.2024
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Maintained and repaired car wash equipment to meet operational demand.
Server
O'Charley's
01.2021 - 08.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Madison Central High School
Richmond, KY05-2024
Skills
- Team-oriented and dependable
- Hand tool proficiency
- Traffic routing
- Maintenance procedures
- Safe equipment operation
- Team coordination
Timeline
Server
Red Lobster
07.2025 - Current
Construction Worker
Burial Tech
10.2024 - 07.2025
Heavy Equipment Operator
Louisville Paving
04.2024 - 09.2024
Car Wash Attendant
Tidalwave
11.2023 - 03.2024
Server
O'Charley's
01.2021 - 08.2023
High School Diploma -
Madison Central High School