Marshall Norton
New Port Richey,FL
Summary
Results-driven Autoglass Technician with extensive experience specializing in diagnosing and fixing work related issues. Proven ability to enhance service efficiency through process improvements and effective training. Strong attention to detail and teamwork skills, consistently ensuring high-quality installations and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Autoglass Technician
Caliber Autoglass
Tampa, FL
02.2025 - Current
- Installed auto glass using industry-standard tools and techniques.
- Conducted quality inspections to ensure proper adhesion and fit of replacements.
- Maintained safe working environment by adhering to safety protocols and guidelines.
- Assisted in diagnosing issues related to damaged glass and recommended appropriate solutions.
- Participated in ongoing training sessions to improve technical skills and knowledge of products.
Master Technician
Safelite Auto Glass
Palm Harbor, FL
02.2021 - 02.2025
- Diagnosed and repaired automotive glass issues using advanced tools and techniques.
- Managed workflows to ensure timely completion of glass installation and repair tasks.
- Trained junior technicians on best practices for glass repair and safety protocols.
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Evaluated inventory levels, ensuring availability of necessary materials for seamless operations.
- Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
Education
No Degree - Psychology
Pasco-Hernando State College
High School Diploma -
Hudson High School
Hudson, FL05-2011
Skills
- Diagnosing problems
- Troubleshooting malfunctions
- Data entry
- Quality controls
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Accomplishments
- Supervised team of 8 or more staff members.
- Traveled nationwide diagnosing issues with shops and finding solutions
- Achieved Master Technician Certification
- Previously held a CDL A license
- Held managerial position in office job/data entry
- Multiple employee of the months at restaurant jobs early in career
Timeline
Autoglass Technician
Caliber Autoglass
02.2025 - Current
Master Technician
Safelite Auto Glass
02.2021 - 02.2025
No Degree - Psychology
Pasco-Hernando State College
High School Diploma -
Hudson High School