Seeking a position with a company that will allow me to fully utilize my communication,organizational,and problem solving skills to improve efficiency and enhance profitability that offers opportunities for professional growth and advancement.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Customer service representative
Sagility
03.2025 - 12.2025
Listen to customers' questions and concerns and provide answers or responses.
Informed customers about products and services to assist in decision-making.
Processed orders, calculated charges, and handled billing or payments efficiently.
Customer service representative
Afni
04.2024 - 03.2025
Multi-tasking with multiple chats and switching between systems.
Assist with payments.
Troubleshooting devices, works with trade ins, add a line.
Resolve customer accounts.
Discuss payment plans.
Process claims for debt recovery.
Customer service
Comcast
04.2023 - 02.2024
Troubleshot cable, internet, and mobile devices to resolve customer issues efficiently.
Generated monthly sales through outbound cold calling.
Assisted customers with service inquiries.
Education
Master - European Business, Marketing and Communication
ESCP-EAP
Montgomery, Al
01.2024 - 03.2025
Skills
Customer Care
Live Chat
Customer Feedback
Payment Processing
Data Entry
Chat Research
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Medical Records
Insurance Verification
Accounts Receivable
Writing
Activities
Writing
Typing
Data Analysis
Chat Research
Microsoft Word
Excel
PowerPoint
Outlook
Windows Desktop
Help Desk
EMR Systems
Fraud
Medical Billing
Collections
Customer Care
Live Chat
Medical Records
Insurance Verification
Accounts Receivable
Technical Support
Timeline
Customer service representative
Sagility
03.2025 - 12.2025
Customer service representative
Afni
04.2024 - 03.2025
Master - European Business, Marketing and Communication