Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Marshanika Williams

Montgomery,Alabama

Summary

Seeking a position with a company that will allow me to fully utilize my communication,organizational,and problem solving skills to improve efficiency and enhance profitability that offers opportunities for professional growth and advancement.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work History

Customer service representative

Sagility
03.2025 - 12.2025
  • Listen to customers' questions and concerns and provide answers or responses.
  • Informed customers about products and services to assist in decision-making.
  • Processed orders, calculated charges, and handled billing or payments efficiently.

Customer service representative

Afni
04.2024 - 03.2025
  • Multi-tasking with multiple chats and switching between systems.
  • Assist with payments.
  • Troubleshooting devices, works with trade ins, add a line.
  • Resolve customer accounts.
  • Discuss payment plans.
  • Process claims for debt recovery.

Customer service

Comcast
04.2023 - 02.2024
  • Troubleshot cable, internet, and mobile devices to resolve customer issues efficiently.
  • Generated monthly sales through outbound cold calling.
  • Assisted customers with service inquiries.

Education

Master - European Business, Marketing and Communication

ESCP-EAP
Montgomery, Al
01.2024 - 03.2025

Skills

  • Customer Care
  • Live Chat
  • Customer Feedback
  • Payment Processing
  • Data Entry
  • Chat Research
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Medical Records
  • Insurance Verification
  • Accounts Receivable
  • Writing

Activities

  • Writing
  • Typing
  • Data Analysis
  • Chat Research
  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Windows Desktop
  • Help Desk
  • EMR Systems
  • Fraud
  • Medical Billing
  • Collections
  • Customer Care
  • Live Chat
  • Medical Records
  • Insurance Verification
  • Accounts Receivable
  • Technical Support

Timeline

Customer service representative

Sagility
03.2025 - 12.2025

Customer service representative

Afni
04.2024 - 03.2025

Master - European Business, Marketing and Communication

ESCP-EAP
01.2024 - 03.2025

Customer service

Comcast
04.2023 - 02.2024
Marshanika Williams